Cloudsync IT Privacy Policy
Effective Date: June 3, 2025
Last Updated: June 3, 2025
1. Introduction
Cloudsync IT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Collection of Personal Information
2.1 Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and other credentials.
- Payment Information: Billing address and payment details.
- Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and other analytical data.
- Communication Records: Correspondence through email, chat, or other communication channels.
2.2 How We Collect Information
We collect personal information through:
- Direct Interactions: When you provide information by filling out forms on our website, subscribing to our services, or contacting us.
- Automated Technologies: Through cookies, server logs, and other similar technologies.
- Third Parties: From service providers, partners, or publicly available sources.
3. Use of Personal Information
We use your personal information for the following purposes:
- Service Delivery: To provide, operate, and maintain our services.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide support.
- Billing and Payments: To process transactions and manage billing.
- Communication: To send administrative information, updates, and promotional materials (with your consent).
- Analytics: To analyze usage patterns and improve our services.
- Compliance: To comply with legal obligations and enforce our terms and policies.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service Providers: Third-party vendors who assist in delivering our services (e.g., hosting, payment processing).
- Legal Obligations: Authorities or legal entities when required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
We ensure that any third parties with whom we share your information are bound by confidentiality and privacy obligations in line with this policy.
5. International Data Transfers
Your personal information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the APPs. By providing your information, you consent to such international transfers.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if necessary. To make such requests, please contact us using the details provided below.
8. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our services.
10. Marketing Communications
With your consent, we may send you promotional materials. You can opt-out of receiving such communications at any time by following the unsubscribe instructions in the messages or by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate at the top of the policy when it was last updated.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@cloudsyncit.com.au