Privacy Policy

Last updated: 1 January 2025

CloudSync IT ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

CloudSync IT is an IT managed services provider based in Sunbury, Melbourne, Victoria, Australia. Contact: [email protected] | 03 8015 6587

2. What Personal Information We Collect

Contact information: name, email, phone, business name, address
Account information: usernames, passwords (stored securely), preferences
Technical information: IP addresses, browser type, website usage data
Service information: details about your IT environment necessary to provide services
Communications: records of emails, calls, or support tickets
Financial information: billing details, ABN, invoice records

3. How We Collect Your Information

When you fill out a contact or enquiry form on our website
When you phone or email us directly
When you engage us to provide IT services
Through cookies and analytics (Google Analytics) when you visit our website
When you subscribe to our newsletters

4. Why We Collect and Use Your Information

To provide, manage, and improve our IT services
To respond to enquiries and consultation bookings
To communicate about your account, invoices, and service updates
To send relevant news and offers (where you have consented)
To meet our legal and regulatory obligations
To improve our website experience and analyse traffic
To detect and prevent fraud or security incidents

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share it with service providers (cloud platforms, CRM, billing systems), technology partners (Microsoft, Sophos, Datto), legal authorities where required by law, and professional advisors under strict confidentiality.

6. Data Storage and Security

We store personal information on secure servers in Australia and Microsoft Azure data centres. Security measures include TLS/SSL encryption, multi-factor authentication, role-based access controls, regular security audits, and incident response procedures.

7. Cookies and Tracking Technologies

Our website uses essential cookies (required for the site to function), analytics cookies (Google Analytics, anonymised), and marketing cookies where applicable. You can disable cookies in your browser settings.

8. Your Rights Under Australian Privacy Law

Access the personal information we hold about you
Request correction of inaccurate information
Opt out of direct marketing at any time
Lodge a complaint with the OAIC at oaic.gov.au or 1300 363 992

9. Retention of Personal Information

Client records: 7 years after end of service relationship
Website enquiry data: 2 years
Marketing data: until you unsubscribe or request deletion

10. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies independently.

11. Children's Privacy

Our services are directed at businesses. We do not knowingly collect information from individuals under 18. If you believe we have done so, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be on this page. Continued use of our services constitutes acceptance of any changes.

13. Contact Us

Email: [email protected]
Phone: 03 8015 6587
Address: CloudSync IT, Sunbury, VIC, Australia