Please read these terms carefully before using our website or engaging our services.
These Terms and Conditions ("Terms") govern your use of the CloudSync IT website at cloudsyncit.com.au and the IT services provided by CloudSync IT ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.
CloudSync IT is an IT managed services provider operating from Sunbury, Melbourne, Victoria, Australia. We provide managed IT support, cyber security, cloud solutions, web development, digital marketing, and related professional services.
You may use our website for lawful purposes only. You must not transmit spam, attempt unauthorised system access, introduce malware, scrape data without permission, or use the site in any way that could impair its performance or violate applicable law.
We do not guarantee the website will be available at all times and reserve the right to suspend access without notice.
All IT services are delivered under a separate written Service Agreement or Statement of Work (SOW). These Terms apply in addition to that agreement. In case of conflict, the Service Agreement takes precedence.
All prices are in AUD, exclusive of GST, unless stated otherwise. CloudSync IT is registered for GST. Standard invoice payment terms are 14 days from invoice date. Monthly managed services are invoiced in advance. Interest of 2% per month applies on overdue amounts from the due date. Services may be suspended after 30 days of non-payment with written notice.
All website content is the property of CloudSync IT and protected by Australian copyright law. You retain ownership of materials you provide to us. Unless otherwise agreed in writing, work product developed during service delivery remains the property of CloudSync IT, with a licence granted upon full payment.
Both parties agree to keep confidential all information designated as confidential or that a reasonable person would understand to be so. Confidentiality obligations survive termination for 3 years.
CloudSync IT takes reasonable steps to secure your systems and data. No security solution is 100% effective. You are responsible for maintaining adequate backups of critical data. Notify us immediately of any suspected security incidents.
Where CloudSync IT supplies third-party hardware or software, we make no warranty beyond any manufacturer warranty. Third-party terms apply independently.
To the maximum extent permitted by Australian law: (a) our total aggregate liability is limited to fees paid by you in the 3 months preceding the relevant event; (b) we are not liable for indirect, incidental, or consequential damages including loss of profits or data; (c) nothing excludes liability for fraud, death, or personal injury from our negligence, or liability that cannot be excluded by law. Australian Consumer Law rights are not excluded.
Our website and services are provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.
Either party may terminate a Service Agreement with 30 days' written notice (or as specified in the agreement). CloudSync IT may terminate immediately for material breach uncured within 7 days, insolvency, or unlawful use of services. All outstanding fees become immediately due upon termination.
Parties will first attempt to resolve disputes through good-faith negotiation within 14 days of written notice. If unresolved, the dispute proceeds to mediation in Melbourne, Victoria before any legal proceedings commence.
These Terms are governed by the laws of Victoria, Australia. Both parties submit to the jurisdiction of the courts of Victoria and the Federal Court of Australia.
We may update these Terms at any time. The current version is always on this page. Continued use after changes constitutes acceptance.
If you have any questions about our Terms & Conditions, please get in touch — we're happy to help.